If you receive a damaged product, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or a refund as per your preference.
Yes, you can change your delivery address within 24 hours of placing your order by contacting our customer service team. Please provide your order number and the new address details.
We offer Standard (3-5 business days), Express (1-2 business days), and Next-Day delivery (for orders placed before 2 PM). Choose the option that best suits your needs!
Once your order ships, you'll receive an email with a tracking number. Use this number on our website to check your delivery status and stay updated on your order's journey.
You can return any unused and unopened products within 30 days of purchase for a full refund. Please contact our customer service to initiate a return and receive a return shipping label.
You earn loyalty points for every pound you spend. These points can be redeemed for discounts on future purchases. The more you shop, the more points you accumulate, making your skincare routine even more rewarding!
Yes, loyalty points expire 12 months after they are earned. Make sure to use your points within this period to take advantage of the rewards.
You can check your loyalty points balance by logging into your account on our website. Go to the 'My Account' section and click on 'Loyalty Points' to see your current balance and transaction history.
No, loyalty points are non-transferable and can only be used by the account holder who earned them. They cannot be transferred or shared with other accounts.
To redeem your loyalty points, simply add items to your cart and proceed to checkout. On the payment page, you will have the option to apply your loyalty points to your purchase. The discount will be automatically applied to your total.
Our customer service team is available Monday to Friday, 9 AM to 5 PM GMT.
You can contact our team at our Preston location or by phone at +44 (0) 177821986 or email: info@mayka-skincare.com
