Question 1

What should I do if I receive a damaged product?

Accepted Answer

If you receive a damaged product, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or a refund as per your preference.

Question 2

Can I change my delivery address after placing an order?

Accepted Answer

Yes, you can change your delivery address within 24 hours of placing your order by contacting our customer service team. Please provide your order number and the new address details.

Question 3

What are the delivery options available?

Accepted Answer

We offer Standard (3-5 business days), Express (1-2 business days), and Next-Day delivery (for orders placed before 2 PM). Choose the option that best suits your needs.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number. Use this number on our website to check your delivery status and stay updated on your order's journey.

Question 5

What is your return policy?

Accepted Answer

You can return any unused and unopened products within 30 days of purchase for a full refund. Please contact our customer service to initiate a return and receive a return shipping label.

Question 6

How can I earn and use loyalty points?

Accepted Answer

You earn loyalty points for every pound you spend. These points can be redeemed for discounts on future purchases. The more you shop, the more points you accumulate, making your skincare routine even more rewarding.

Question 7

Do loyalty points expire?

Accepted Answer

Yes, loyalty points expire 12 months after they are earned. Make sure to use your points within this period to take advantage of the rewards.

Question 8

How can I check my loyalty points balance?

Accepted Answer

You can check your loyalty points balance by logging into your account on our website. Go to the 'My Account' section and click on 'Loyalty Points' to see your current balance and transaction history.

Question 9

Can I transfer my loyalty points to someone else?

Accepted Answer

No, loyalty points are non-transferable and can only be used by the account holder who earned them. They cannot be transferred or shared with other accounts.

Question 10

How do I redeem my loyalty points?

Accepted Answer

To redeem your loyalty points, simply add items to your cart and proceed to checkout. On the payment page, you will have the option to apply your loyalty points to your purchase. The discount will be automatically applied to your total.

Question 11

What are your customer service hours?

Accepted Answer

Our customer service team is available Monday to Friday, 9 AM to 5 PM GMT.

Question 12

How can I contact your team?

Accepted Answer

You can contact our team at our Preston location or by phone at +44 (0) 177821986 or email: info@mayka-skincare.com

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Frequently asked questions